Refund Policy

We have selected WorldPay to manage the processing of payments through our website.

WorldPay’s payment solutions are trusted and utilised by thousands of businesses big and small, in nearly all parts of the world. WorldPay’s e-commerce solutions are secure and easy-to-use, and have enabled customers to gain access to valuable products and services over the internet.

With WorldPay, you are provided with a variety of option for payment for d4ce Hosting, such as visa, Mastercard and all the major credit cards. We also accept debit cards.

Service termination requests must be posted through your User Area;

You can cancel your hosting plan within the first 30 days for a full refund.

If you cancel within 30 days you receive a full refund on your hosting service only. The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.

If you cancel within 30 days and your plan includes a free domain, d4ce Hosting will deduct a non-refundable domain fee of £15.99 from your refund. This not only covers our costs, but ensures that you won’t lose your domain name. You may transfer it to another registrar or simply point it elsewhere at your convenience.

Please note newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. You retain ownership of your domain until the end of its registration period unless you renew it.

d4ce Hosting does not offer any refunds for cancellations that occur after 30 days.